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Shipping & Returns

Shipping Policy

Welcome to our wag-tastic shipping policy, where we promise to fetch and deliver your pup-tastic goodies with tail-wagging enthusiasm. 

  1. Order Processing:

    • Our dedicated canine crew will put their tails in high gear to process your order within [3-7] doggy business days. We'll sniff out the best deals, paw-tect your payment details, and ensure your order is ready to zoom off!

  2. Shipping Methods and Timelines:

    • Arf-arf! Currently, we only have standard flat-rate shipping methods. We're working hard towards getting better methods and timelines available soon. 

    • Standard Shipping: Sit back and enjoy some belly rubs while we woof your order to you within [13-20] doggy business days. Please note that squirrel encounters and unexpected hydrant stops might affect delivery times.

  3. Shipping Charges:

    • Don't worry, fur-ends! Our shipping charges are a flat-rate of $10 within Canada and $25 worldwide

  4. Tracking Orders:

    • We know you're curious like a nosy sniffer dog! Once your order leaves the doghouse, we'll send you a special "Bark Code," a.k.a. a tracking number, via email or through your account. Follow the trail and keep an eye on your package's exciting journey to your doorstep!

  5. Shipping Restrictions:

    • Woof woof! We currently deliver within the following countries/territories: 

  • ​The US

  • Europe

    • A, B, C–Aland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic

    • D, E, F–Denmark, Estonia, Faroe Islands, Finland, France

    • G, H, I, J, K–Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo

    • L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands

    • P, R, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden

    • U, V–Ukraine, Vatican City

  • The UK

  • EFTA states

  • Iceland, Liechtenstein, Norway, Switzerland

  • Canada

  • Australia/New Zealand

  • Japan

  • Brazil

  • All other countries and territories not mentioned above, excluding Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria, as Printful doesn’t ship to these destinations. Our shipping carriers also don’t offer international shipping to Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, and Yemen (see the up-to-date information on the USPS homepage).

  • The list of countries may change periodically.

  • If you reside in a different territory, please contact our dog-loving support team for further assistance. We'll do our best to make it happen!

  1. Address Accuracy:

    • Sit! Stay! It's essential to provide accurate and complete shipping information, including your furry friend's name, doggy address, and contact details. We can't have your package chasing its tail due to an inaccurate address!

  2. Customs and Duties:

    • For international orders, please be aware that customs duties, taxes, and other doggone fees may apply upon arrival. These responsibilities fall on the recipient's paws. Sniff out the regulations in your territory and consult your local customs office for more info!

  3. Order Modifications and Cancellations:

    • Oopsie daisy! Once you've placed your order, modifying or canceling it may be a bit trickier than catching a fast squirrel. Double-check all the details before hitting that "Confirm Order" button. If you need assistance, wag your tail and contact our friendly support team right away!

  4. Lost or Damaged Shipments:

    • In the rare event of a mishap, like a game of tug-of-war gone wrong, please contact our trusty support team immediately. We'll chase down any delivery issues and fetch a solution to ensure you and your pup are happy campers!

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Please note that our shipping policy may receive a few "fur" updates from time to time. Stay tuned for any tail-wagging changes on our website!

If you have any barking good questions or need further assistance, our dog-loving support team is ready to play fetch with your

Return & Exchange Policy

Misprinted? Damaged? Defective? Give us a bark within 30 days of receiving the product. Lost packages? Notify us within 30 days of the estimated delivery date. If it's our fault, we'll cover the costs. 

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Got a bone to pick with your order? Report the problem, paw-lease!

Our return address is set to our facility by default. When we receive a return, we'll send you an automated email. Unclaimed returns? We'll donate 'em to charity after 30 days.

 

Woof, wrong address alert! If the courier sniffs an insufficient address, the package comes back to us. You'll be responsible for reshipment costs once we confirm an updated address with you. Woof!

 

Unclaimed shipments fetch a return ticket to our facility. You'll pay for reshipment to you or your end customer. Stay on top of your deliveries, buddy!

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Returning by customer choice? Do reach out before sending anything back. Sorry, no refunds for buyer's remorse (except for Brazilian residents). Size exchanges and returns are your call and expense. Woof, wag wisely!

 

Hey, Brazil buddies! If you regret your purchase, let our Customer Service know within 7 days. We'll sniff out if the product was used or destroyed. In those cases, no refund is possible. Sniff first, then decide!

 

Listen up, EU consumers! Some goods can't be returned: unsealed items for health and hygiene reasons. We may refuse returns.

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This policy is in doglish, regardless of any translations made. Woofin' English rules!

 

*Disclaimer: While we try to be witty, our primary goal is to provide accurate information.

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